Job Description

Growe welcomes those who are excited to:

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
• Ensure 24/7 coverage, specifically handling night shift operations;
• Respond to customer inquiries promptly and professionally;
• Resolve complex issues efficiently while maintaining VIP service standards;
• Escalate technical or high-priority cases to relevant departments when necessary;
• Monitor customer accounts and proactively identify potential issues;
• Meet KPIs related to response time, resolution time, and customer satisfaction;
• Adapt to rotating schedules, including weekends and holidays;
• Ensure smooth shift handovers between day and night teams.

We need your professional experience:

• Upper-Intermediate level to advanced of English (fluent written and spoken);
• Fluent Spanish speaker;
• Previous experience in customer support;
• Experience handling live chat and email interactions will be considered an advantage.

We appreciate if you have those personal features:

• Excellent organizational skills and ability to prioritize in order to meet deadlines;
• Excellent teamwork skills with strong communication skills;
• Ability to work in a fast-paced environment and under pressure;
• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.