Job Description

White Hat Gaming is a state-of-the-art iGaming platform providing a secure, scalable and flexible modular Casino and Sportsbook Player Account Management solution. 

We offer operators choice, from our proprietary Player Account Management (PAM) to a full white-label solution. WHG provides market-leading content including Kambi Sportsbook, CRM tools, all payment options, and more than 3000 games from 120 leading games providers.

With over 500 talented colleagues from around the world, we offer a dynamic, collaborative environment where your ideas can flourish alongside industry leaders. Join us and be at the forefront of iGaming innovation!

In Summary:
The technical writer will support our Head of Documentation in producing and maintaining high-quality documentation for various audiences, ensuring clarity and consistency throughout.

Our aim is to have a single source of truth for all our product features and tools, enabling teams, users and clients to have complete confidence in the material that we deliver.

Your day to day:

• Technical documentation for clients, including API documentation, backend and frontend, and process flows
• Feature guides for the implementation of new tools and functions
• Documentation for internal use at both technical and non-technical levels
• Release notes for internal use and clients
• Updating and maintaining existing documentation in line with all releases
• Technical documentation for regulatory purposes, such as system architecture diagrams and business process flows

What we are looking for:

• Excellent writing skills in English
• Background in software development or IT
• Ability to communicate effectively with both technical and non-technical audiences
• Ability to learn new technologies and tools quickly
• Ability to manage multiple projects and meet deadlines

Nice to Have:

• Proactive and inquisitive nature
• Desire to understand how things work
• Experience working in an Agile environment
• Familiarity with Jira
• Experience using ClickHelp or another collaborative authoring tool

How we approach things:

• Dynamic Medium-Sized Environment: We have a can-do ethos, where innovation is encouraged, and action is valued.
• Core Values at Heart: We live by Teamwork, Innovation, Trust, and Integrity in everything we do.
• Results-Oriented Focus: We prioritize getting things done while supporting each other to reach both collective and individual goals.
• Open Collaboration: Our open-door policy fosters collaboration across all levels and departments, where ideas flow freely.
• Global Team: We are truly a global team with people from various counties and cultures contributing to our success. 

What we offer:

• A remote and flexible working schedule. 
• Generous time off varied based on the country of residence.
• Discretionary annual performance bonus
• Training and other learning & development opportunities to support you through your career progression. 
• Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
• Various well-being programmes and initiatives.

Everything about WHG won’t fit into a job ad, want to find out more about working with us? Apply to get the conversation started. 

By submitting your application, you agree that we process your data in accordance with our Privacy Policy for the management of your candidature to any of the positions we offer.