Job Description

Niyo Labs is a pioneering force in gamified education, dedicated to transforming learning by making it interactive, engaging, and impactful. As the Programmes and Operations Manager, you will be at the heart of this transformation, overseeing the development and execution of our educational content and ensuring seamless operation across various departments. Your leadership and strategic insight will be crucial in enhancing our learning platforms and initiatives, directly contributing to the success and innovation of educational experiences worldwide.

WHO ARE YOU WORKING WITH?

Join our dynamic and rapidly expanding international team, where collaboration within the Bootcamp Operations team and reporting to the Senior Programmes Manager. This role offers boundless opportunities to learn from, contribute to, and enjoy the journey with exceptionally talented colleagues.

DUTIES AND KEY RESPONSIBILITIES

Content Administration

• Oversee the entire content lifecycle from initial concept to final upload, ensuring all materials are engaging, current, and effectively meet educational objectives.

Expert Collaboration

• Actively source and partner with subject matter experts to ensure our content is both authoritative and aligns with the latest industry standards.

Scriptwriting Coordination

• Work closely with scriptwriters to produce educational scripts that are not only informative but also captivating to our audience.

Marketing Liaison

• Collaborate with the marketing team to ensure successful content launches that maximise reach and impact.

Performance Tracking

• Monitor and analyse user performance data to continuously refine and enhance our educational offerings.

Tech Team Partnership

• Coordinate with the technical team to align digital capabilities with operational needs, ensuring a consistently smooth user experience.

Project Management Proficiency

• Employ project management tools like ClickUp to keep projects on track and stakeholders informed.

Customer Support Systems Knowledge

• Utilise customer support platforms like Zendesk to efficiently resolve user enquiries and maintain high satisfaction levels.

Community Engagement

• Foster a vibrant learning community by working closely with the community engagement team to encourage active participation and peer learning.

Event Coordination

• Partner with the events team to organise and promote educational events that drive student engagement and learning.

WHO YOU ARE 🫵🏾

• Proven experience in edTech, with a solid understanding of the dynamics of creating compelling online educational content.
• At least 4 years of relevance experience
• Demonstrated ability to lead diverse teams, promoting an environment of cooperation and collective achievement.
• Superior organisational skills, capable of managing multiple complex projects simultaneously without sacrificing quality.
• Excellent communication skills, capable of effectively coordinating across teams and conveying complex ideas clearly.
• Innovative and proactive in problem-solving, with a knack for identifying and implementing effective solutions.
• Experience with tools like ClickUp

APPLICATION PROCESS

• Online application
• Test (Case Study) and scenario-based challenge
• HR & Hiring Manager Interview
• Department Head Interview
• References
• Meet the team

Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Niyo Group, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.