Job Description

As a Content Creator – Writer, you will be accountable to research and author various types of content, including thought leadership pieces, research pieces, blogs, and video scripts, aligned with our program objectives.

Why work at SMG?
SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. 
We offer our talent –

• Work hard, have fun environment – We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge.
• Ample opportunities to learn and grow.
• Fully Remote, Fulltime 
• Unlimited PTO   
• Diverse, experienced, friendly team which will welcome you, support you and challenge you.
• We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.

As a Content Creator – Writer at SMG, this is what you will do:                                                                                                                                        

• Strategize and draft compelling email copy, attend research meetings with the insights team, and utilize findings to craft insightful content.
• Ensure consistency in messaging across all content formats by adhering to brand templates and guidelines.
• Optimize content for search engine optimization (SEO) and social media channels to enhance visibility and engagement.
• Collaborate closely with cross-functional teams to ensure that all project deliverables are met.
• Engage with subject matter experts and stakeholders to accurately represent products and services in content, striving to become a subject matter expert over time.
• Regularly contribute creative ideas and participate in ideation sessions to enhance project and program developments within the Marketing Team.
• Monitor digital trends and incorporate relevant insights into content strategies to ensure effectiveness and relevance.
• Collaborate cross-functionally to create personalized RFPs for clients/prospects when needed.

You are a perfect match for the role if you have: 

• Bachelor’s degree (Journalism, English, Writing, Marketing, Communications, or a related field preferred).
• Proven experience in content creation and strategy, ideally within a similar role. 
• Experience writing research papers (can include college papers)
• Superb storytelling abilities with a strong grasp of effective writing, basic proofreading, and AP style.
• Passionate about communications, digital trends, and social media.
• Excellent verbal and written communication skills.
• Highly collaborative nature and proven ability to work well within a team.
• Strong time management and organizational skills, with meticulous attention to detail.
• Active engagement with social media and a keen ability to translate insights into impactful
• information) for creating robust ETL pipelines from Sources like Elastic, Mongo, Hive and Flat files.

About SMG: 
SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.