Community Support Manager

June 8, 2024
$65000 - $100000 / year

Job Overview

  • Date Posted
    June 8, 2024
  • Location
  • Offered Salary
    $65000 - $100000 / year
  • Expiration date
    June 30, 2024
  • Experience
    5 Year

Job Description

At Pareto.Al, we’re on a mission to enable top talent around the world to participate in the development of cutting-edge Al models.

In coming years, Al models will transform how we work and create thousands of new Al training jobs for skilled talent around the world. We’ve joined forces with top Al and crowd work researchers at Character.Al, Imbue, Stanford, and UPenn to build a fair and ethical platform for Al developers to collaborate with domain experts to train bespoke Al models.

We are a young and rapidly growing remote-first and global venture- backed startup headquartered in San Francisco, we have a 20-member core team and a 150-member operations team.

About the role

We’re seeking a Community Support Manager to lead a team of 6. You’ll play a pivotal part in building systems and training our team to advocate for our community of AI trainers.

You’d be a great fit at Pareto if

  • You value dedicated teamwork, respect, and curiosity, as well as navigating communication in cross-functional, culturally diverse environments.
  • You are passionate about helping and leading others.
  • You are not content with the status quo and consistently seek innovative solutions to existing problems, with a commitment to personal and collective growth.

Key responsibilities

  • Implementing new and enhancing current support workflows to ensure community success.
  • Informing the team of all new information related to AI projects and workflow updates.
  • Developing, evaluating, and overseeing the Support Team’s training and resources to ensure it is comprehensive.
  • Providing feedback, support, and coaching to enhance our Support Team’ effectiveness.
  • Taking ownership of trainer issues and following problems through to resolution.
  • Collaborate with Project Managers, Community Manager, Operations Manager and other stakeholders to advocate for our AI trainers and ensure they have a positive experience on our platform.
  • Identifying and tracking team metrics to ensure optimal performance by the Support Team.

What you’ll need

  • Fluency in English
  • 5+ years of experience in Customer Support
  • Highly adaptable and proactive in identifying problems and areas of improvement for the Support Team, our internal systems, and our community as a whole
  • Experience managing a team
  • Ability to multitask and work in a fast paced environment is a must
  • Proven experience as a customer support lead, preferably within a similar environment
  • Flexible schedule (our core team works around PST hours with our support team members based in the Philippines covering shifts 24/7)
  • Experience with Zendesk

Nice to haves

  • Experience with Discord
  • Knowledge of AI and data labeling

What we offer

  • Competitive salary based on experience and location. 💸
  • Fully remote team with the ability to work from anywhere. ✈️
  • Stipend to use towards home office, wellness, and more. 🪷
  • Company retreats around the globe (we just got back from Nairobi, Kenya!). 🌍
  • Opportunity for rapid career growth. 📈