Job Description

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you’ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

The Agent Operations HR Experience will support global functions, the HR hotline, and urgent HR operational tasks while collaborating closely with regional HR teams. This role is function-focused, supporting global HR operational processes and providing temporary backup coverage for country operations when required. This role is part of a newly built global HR team responsible for handling urgent, time-sensitive HR requests across multiple regions, leveraging AI and automation to deliver faster, smarter support. If you have used AI to genuinely solve a real operational problem, not just to draft emails, this role is for you.

Responsibilities:

• Provide operational HR support for requests across multiple regions and time zones.
• Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
• Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR-related questions.
• Manage and process operational requests while ensuring timely delivery within established SLAs
• Serve as temporary operational backup for country HR operations when coverage gaps occur.
• Collaborate with country owners and team leads to ensure continuity of HR service delivery.
• Participate in cross-functional initiatives and operational improvements as required.
• Other ad hoc duties as required by the HR Experience department to support operational needs.
• Design, build, and maintain AI agents and automation workflows that support HR operations at scale
• Identify manual or repetitive HR processes and turn them into reliable, intelligent automations
• Monitor agent performance, troubleshoot issues, and iterate based on data and feedback
• Other ad hoc duties as required by the HR Experience department to support operational needs.

Qualifications:

• Minimum of 2+ years of experience in HR operations, HR shared Services, or a similar HR support role, with demonstrated use of AI tools to improve HR workflows
• Fluent in English and local language
• Ability to work flexible shifts, including evenings, weekends, and holidays, as part of a 24/7 global support model
• You are a Builder: Experience using AI tools such as Claude or Gemini in a professional context (not just for writing, but to automate workflows, reduce manual tasks or build solutions that improve team efficiency)
• Demonstrated experience working in high-volume HR operational environments
• Experience working in a global HR environment supporting multiple regions or countries
• Proven ability to manage time-sensitive HR requests and operational tasks while maintaining accuracy and quality
• Excellent written and verbal communication skills
• Strong organizational and prioritization skills, with the ability to manage multiple tasks and meet SLAs in a fast-paced environment
• Experience handling HR helpdesk, HR hotline, or ticket-based support systems is highly desirable
• Experience with HR systems, case management tools, or HRIS platforms
• Must be located in the EMEA region