Job Description

Growe is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Build and manage long-term relationships with VIP customers, delivering personalized and exceptional experiences;
• Act as the primary point of contact for VIP clients, ensuring proactive communication about exclusive promotions, events, and offers;
• Develop and execute strategic retention plans, leveraging data and insights to enhance engagement and loyalty;
• Resolve high-priority client issues quickly and professionally, coordinating with internal teams to ensure top-tier service;
• Analyze VIP activity and betting behavior, identifying trends and opportunities to improve customer satisfaction and lifetime value;
• Collaborate with VIP CRM, BI, Customer Support, and Team Leads to optimize processes and share actionable customer insights;
• Ensure compliance with all gaming regulations and company policies in every interaction;
• Represent us at select VIP events, with openness to occasional travel.

Experience you’ll need to bring:

• Proven experience in Account Management, VIP Customer Management, or similar roles (iGaming or Sports Betting experience preferred);
• Strong analytical mindset and ability to interpret data, KPIs, and customer trends;
• Upper-Intermediate English (spoken and written) and Fluent Spanish;
• Proficiency with CRM systems, communication platforms, and reporting tools;
• Customer-first mindset, capable of working flexible hours to support VIP needs and attend events when required.

It’s a perfect match if you have those personal features:

• Charismatic and emotionally intelligent, able to build genuine trust with high-value clients;
• Excellent communication, negotiation, and interpersonal skills;
• Proactive, detail-oriented, and results-driven, thriving in fast-paced, high-touch environments;
• Strong organizational skills with the ability to manage multiple accounts and priorities;
• Motivated by impactful work, enhancing loyalty and retention while driving tangible business growth.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.