Customer Service Operations Manager and WFM analyst
$3500 / month
April 13, 1991

About Candidate

Dear Hiring manager My name is Olamilekan (David)Oyebola and I’m applying for the position advertised. I am a certified and seasoned Operations Leader with over 8 years of experience in Call Center Operations, WorkForce and Customer Service Management. As a vibrant, result-oriented Entrepreneur and Business Leader, I am driven by a keen determination for goal achievement and possess strong innovative skills.

Currently, I hold the role of managing the Consumer Business at Tekexperts, where I oversee a team of over 400 billable and bench headcounts. My leadership has played a pivotal role in driving the team to consistently meet and exceed set targets, resulting in the maintenance of a strong blue scorecard across board.

Additionally, I have earned a reputation for my exceptional business development skills, which became evident during my active involvement in the expansion of the Consumer Line of business from 80 to over 400 headcounts within just three years. My ability to convert resources into sales through a focus on enhancing both the customer and employee experience has been a key factor in our remarkable growth.

Lastly, I am committed to the highest standards of professionalism in the industry, and I aim to ensure that those standards are implemented in every aspect of your Organization. Thank you and I look forward to further discussing how I can add value to your Organization.


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