Job Description

– Own a portfolio of strategic accounts and drive both retention and expansion opportunities across your book of business.
– Act as the trusted advisor and primary commercial point of contact for your clients, building strong relationships from operational teams to executive stakeholders.
– Develop multi-threaded relationships within each account to strengthen engagement, reduce risk, and increase long-term partnership value.
– Proactively identify growth opportunities by understanding client goals, workforce trends, platform adoption, and evolving business needs.
– Build, manage, and close a healthy expansion pipeline, leading opportunities from discovery through execution.
– Monitor account health signals, including engagement, product usage, support trends, and client feedback, taking action before risks become issues.
– Create and execute account plans that drive renewals, stakeholder engagement, adoption, and revenue growth.
– Partner closely with Customer Success, Operations, Support, Product, and Finance teams to deliver an exceptional client experience while maintaining commercial ownership of the account.
– Own escalations with urgency and accountability, ensuring every client request has clear ownership, next steps, and follow-up.
– Maintain accurate CRM records, pipeline visibility, and account documentation as part of daily operational excellence.

What we’re looking for

– +2 years of experience in Account Management, Customer Success, Sales, or another client-facing commercial role.
– Proven ability to identify, manage, and close expansion opportunities within an existing book of business.
– Experience managing multiple strategic accounts simultaneously while effectively prioritizing competing needs.
– Strong commercial mindset with the ability to proactively identify opportunities and drive outcomes.
– Demonstrated ability to build trusted relationships across multiple stakeholder levels, from day-to-day users to executive leaders.
– Excellent written and verbal communication skills, with confidence engaging senior decision-makers.
– Data-driven approach to managing account health, client engagement, and revenue opportunities.
– Experience collaborating cross-functionally with teams such as Customer Success, Product, Marketing, Operations, or Finance.
– Strong CRM discipline and experience managing pipelines, forecasts, and account documentation.
– Experience in SaaS, Fintech, HR Tech, Payroll, EOR, or Global Workforce solutions is a strong plus.

What we offer

• Fully remote culture: Work from anywhere in the world. 🌍
• Competitive compensation: Aligned with your experience, cost of living and market. 💸
• Global payment flexibility: We support payouts in multiple currencies so you can get paid wherever you are. 💳
• Access to coworking spaces worldwide: Connect, collaborate, or work in inspiring environments anytime. 🏢
• Freedom & Results culture: Autonomy, ownership, trust, and clear outcomes. 🎯
• Unlimited PTO: With a mandatory minimum to help you truly disconnect. 🏝️
• Quarterly recognition programs: Including our Workation for Pinnacle Award winners. 🏆
• Learning & development opportunities: Exposure to cutting-edge AI tools. 🤖
• Work-life flexibility: With async collaboration and a global distributed team. ⏱️