Job Description

Are you someone who relishes solving problems and devising innovative methods to streamline procedures? Do you possess excellent communication skills and the ability to establish strong relationships with others? Can you strike the right balance between building critical systems and processes while maintaining a people-centered focus?

ABOUT US

Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa’s youth and solve the world’s shortage of technology talent. 

Our company SAND has 450+ staff members from 48+ countries with plans to acquire several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.

We have 2 brands represented in our ecosystem:

• With ALX, we’re cultivating the fastest-growing pool of technology talent globally, training aspiring professionals in software engineering, cloud computing, data science, and Salesforce across over 60 countries. ALX fosters a vibrant community for top tech talent, igniting transformative careers by connecting top technology talent with extraordinary opportunities for impact.
• Through Sand Technologies we support enterprises and scale-ups around the world to develop world class technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience. Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai). 

With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we provide unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.

We do hard things!

ABOUT THE PEOPLE  OPERATIONS TEAM

The People Operations Team is dedicated to improving the experience of our staff throughout their entire lifecycle. The team is responsible for creating, implementing, and maintaining effective policies and processes, prioritizing our people.

As a growing hybrid organization, we constantly strive to improve and adapt our people-based processes to our globally distributed team.

Our responsibility as the primary resource for all matters related to People within the company can be categorized into the following:

• Policies & Procedures: Design and implement organizational policies and processes related to People Operations such as contracting, onboarding, compensation, benefits, learning and development, records management, safety, and health, employee relations, and retention.
• Systems Building / Process Automation: Proactive creation of people systems to enhance the productivity and experience of our workforce.
• Administration (Employee support): Serve as a trusted resource in addressing all issues concerning our people policies and processes with the utmost confidentiality.
• Data Management: Utilize HRIS systems to manage and update employee data, generate reports, and provide analytics to support data-driven decision-making.

ABOUT THE ROLE

In the role of People Operations Specialist, you will be collaborating with a team responsible for developing and executing people policies and processes that drive a high-performing workforce.

More specifically, your role will include the following:

• Managing projects related to people operations, ensuring seamless execution and scalability of new initiatives aligned with the organization’s growth. (For example, managing the integration process of new staff members as the organization grows through the acquisition of other organizations.)
• Collaborating in establishing and implementing effective organizational policies and processes to support a high-performing workforce across all geographies.
• Supporting and, at times leading essential business-as-usual operations (i.e., you’ll support Payroll, Staff Support, Contracting, Systems, etc.)
• Providing guidance to staff members on all people-related matters with efficiency and tact.
• Interacting and building relationships with our staff members and the executive team, unearthing opportunities to collaborate with them directly

REQUIREMENTS:

• 5+ years of experience in Operations, Strategy, Project Management, and/or Business Analyst roles.
• Outstanding project management skills and can drive flawless processes while constantly looking for opportunities for optimization and improvement.
• Strong attention to detail and ability to thrive in a high-pressure environment. 
• Strategic thinker, you can see the bigger picture and can relate this to your day-to-day tasks.
• Innovative and creative problem solver; you have a naturally curious mind to stay ahead of the curve on industry trends and can exercise ingenuity in finding new ways of doing things.
• Strong desire to succeed, contagious energy, and desire to have fun.
• Excellent ability and passion for building things that will scale.
• Tech savvy with good knowledge of Google Suite (or Microsoft Office) to create slide decks, work plans, etc., and expertise in remote working tools such as Zoom.
• Positive attitude and a willingness to learn; you understand that everything you do impacts your team and the staff members, so no task is too small.

NICE TO HAVE:

• Experience in pre and post-acquisition integration. 
• Experience working in startups, tech companies, design firms, and/or consulting firms.
• Experience in working in a multicultural and multinational environment.
• Experience working in a fast-paced environment and passionate about social impact and/or education.

ROLE  KPIs:

• CSAT for staff success initiatives (Customer Satisfaction Score).
• Completion rate of the contracting process.
• Response Rate for Systems Procedures.
• Frequency of Payroll process issues.