Job Description

SMG (Service Management Group) is looking for a Research Analyst!   

We are looking for a skilled Research Analyst to join our team. Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now!

✅ As a Research Analyst at SMG, this is what you will do: 

• Conduct simple qualitative, quantitative and statistical research analysis for client presentations and ad-hoc requests

• Support Account Managers in determining the correct analytical approach to answer client’s questions and support key business decisions

• Collaborate with fellow analysts to understand the overall research agenda

• Work with internal teams to provide simple research expertise, business intelligence and analysis for existing and new business opportunities

• Prepare data driven presentations that meet client needs and business objectives

• Build basic statistical models that support SMG’s business model

• Present data and high-level technical concepts to internal clients that summarize data in a consumable format

• Ensure optimal quality and integrity of all data utilized for internal and external projects

• Develop basic subject matter expertise on a specific area of focus relevant to SMG

• Work collaboratively with internal teams to ensure projects are completed on time and with the highest level of quality

✅ You are a perfect match for the role if you have: 

• Bachelor’s degree in Science, Research or related field. Master’s degree would be a bonus

• Basic knowledge and application of statistical principles and methodology

• At least 1 year experience in a similar field

• Basic knowledge and exposure to R or R-based GUIs such as RStudio or BlueSky

• Basic knowledge and exposure to programming languages such as Python or SQL is preferred

• Basic ability to manipulate datasets in R (data cleaning, recoding, assigning variable labels and values, aggregation, restructuring data)

• Ability to run basic analyses (e.g., frequency tables, means tables, linear regression) using R or R-based GUIs such as RStudio or BlueSky

• Basic knowledge and exposure to statistical model building and testing

• Fluency in written and spoken English

✅ What do we offer to you?  

• Fully Remote, infinite contract, fulltime position

• Unlimited PTO

• 14 weeks parental leave

• Diverse, experienced, friendly team which will welcome, support and challenge you

• BYOD – reimburse up to $1500 if you opt to purchase a device (either Mac or Windows)

✅ About SMG: 

SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.