Job Description

Founded in 2020, we are a fully remote, four-day work week, creative content and digital marketing agency based out of the UK that specialises in driving resilient growth for mission-driven brands.

Our clients are B2B SaaS startups in the spaces of HR Tech, Fintech, and Health Tech, Tech for Good companies, and Nonprofits/Charities. We have a strong presence in the US market and we’re steadily growing our footprint in the UK/EU.

As an agency, we specialise in branding, website builds, and combining brilliant content with multi-channel marketing campaigns to drive results for our clients.

The Particulars

• ⏳ Part-Time: You’ll start in the role as a part-time contractor, ~20 hours per week. We’ll scale up hours and scope of work as needed.
• 👨🏾‍💻 Hybrid/Remote: If you’re London-based, you’ll co-work with our London team every Monday. The rest of the week you’re welcomed to work from a quiet, disturbance-free home office or from a co-working space.
  • NB: Our agency hours are 9am – 6pm UK time (BST/GMT).
• 💰 Compensation Range: ~£20-30K ($25-37.5K USD) per year equivalent.
• 🕑 Days: 4-Day Work Week. (Summer Fridays — all year round.)
• 👨🏾‍🏫 Learning: Access to upskilling resources in digital marketing & beyond.
• 😎 Team: Work with a cool, smart, funny, truly diverse (like, for real) team.

The Role & The Moment

With our client base and projects becoming bigger and more mature, we’re looking for a skilled account and project manager to collaborate with our department heads to ensure that projects are delivered smoothly. We we want to be 100% certain that we’re delivering on our promises to our clients, on time every time, and that the client is seeing clear value.

We also want to make sure that our specialists have the headspace to do what they do best, with a skilled listener making sure that client strategy and goals are baked into our plan, and a skilled coordinator to work with the team on prioritisation and organisation.

Melany (Head of Ops & Strategy) is looking for someone to be her right hand when it comes to all things organisation. Client accounts will be your main focus, but you’ll also get hands on with the general administration of the business. This will be great role for an account or project manager who wants to expand their skillset.

Project & Account Management [60%]

💡 You’ll share project and account management duties with our Head of Operations & Strategy, our Senior UX Designer, and our Senior Content Marketing Manager. In terms of outcomes, this role will be focused on client success as defined by client retention and revenue generation (upselling + cross-selling). You’ll have a clear role scorecard to ensure that monthly/quarterly retention and revenue generation goals are being achieved.

• Project Scoping: Assist the Lead Content Marketing Manager and Design Lead in project planning, scheduling, and resource allocation for their teams
• Timely Execution: Coordinate with technical teams to ensure project tasks are completed on time, within budget and scope.
• Monitor project progress: Identify potential issues, delays, bottlenecks, budget overrun and/or scope creep. Use tools to monitor technical team project plans and utilisation.
• General Project Administration: Organising of project folders in Drive, taking project meeting minutes, managing internal and client-facing Slack channels
• Risk Management: Identify potential risks and issues in the project and work proactively to mitigate them.
  • Escalate critical issues to the upper management and assist in developing contingency plans.
• Internal Comms: Facilitate communication and collaboration between technical teams, stakeholders, and clients.
• Well-Run Meetings: Organize and lead project meetings, providing agendas, minutes, and action items.
• Happy Collaboration Culture: Foster a positive and productive team environment by promoting open communication and teamwork.
• End-to-End Client Success
  • Handover from Sales/Growth Team to Execution Team
  • Client Onboarding & Discovery
  • Client Meetings
  • Client Scorecards
  • Client Comms
• Ensure that timely responses to client inquiries occur within a 12-24hr timeframe, whether they come from you or another team member.
• Client Offboarding (Exit interviews, case studies, testimonials, referrals, etc.)

Internal Operations Support [40%]

💡 While Project Management and Client Account Management must always come first, this role will utilize its additional capacity to support the continued strengthening of our internal systems and process.

• Finance
  • Accounts Receivable/Accounts Payable: Support our Head of Operations & Strategy with the administration of all receipts and payables.
  • Budgeting & Forecasting: Support our Head of Operations & Strategy and Accounting team with the management of our budgeting and forecasting processes.
  • Reporting: Support the Head of Operations & Strategy and Accounting team with managing and refining financial reporting structures.
  • Legal: Support the Head of Operations & Strategy with administering
• People Ops
  • Hiring & Recruitment: Lead the administration of new hiring processes including:
    • Conducting research on new roles, hiring partners, and prospective candidates
    • Drafting and publishing new job descriptions
    • Liaising with candidates, recruiters, and other hiring partners
    • Managing our internal talent pipeline
    • Scheduling interviews with candidates
    • Developing and scoring candidate task assessments
    • Drafting and distributing offer letters

• Onboarding: Develop and execute onboarding plans with new team members in partnership with our Head of Operations & Strategy.
• Offboarding: Develop and execute offboarding plans with new team members in partnership with our Head of Operations & Strategy.
• Culture + Company Support: Serve as a supportive peer/collaborator to LH team members and a first point of contract for HR matters (before potential escalation to the Head of Operations & Strategy).
• Strategy: Advise the Heads of Operations & Strategy and CEO on executing and refining the best possible talent strategy to help the agency grow and prosper.

The Profile

• The Type of Work You’re Good At
• Your organisational skills are excellent. You can keep track of deadlines, and you can move final deliverable along through numerous stakeholder gates.
• Active listening and facilitation – you like to get to the core of client goals and make sure that we meet them with every aspect of our work.
• You love to experiment and iterate on success. We want to keep constantly push the boundaries of ROI for clients and go from good to great on every engagement. The end goal is for our clients to think of us as the very last budget item they’d cut because we are so indispensable.
• You have a great attention to detail and a knack for spotting gaps in deliverables and process.
• You’re great at building relationships with clients and internal teams.
• You’re adaptable and able to tackle the variety of types of engagement that are the hallmark of #AgencyLife.

The Type of Culture You Bring

• Ambition: We want to work with professionals who shoot for the moon, both personally for themselves and professionally for our clients. Ultimately, we want to build an international, award-winning creative agency. If that doesn’t sound like an exciting adventure, apply somewhere else.
• Communication: You’re consistently communicative with teammates and clients. We communicate and organise via email, Slack, Asana, Google Drive, etc. (but you also set clear work-hour boundaries, stick to them, and communicate with the team).
• Creativity: You are creative, personable, and you take initiative (ask questions, then act).
• Collaboration: You’re a delightful collaborator and you can work creatively with clients and teammates.
• Equity-Minded, Justice-Oriented: You believe and practice that Black Lives Matter ✊🏿, that LGBTQIA folks deserve equal rights 🌈 , that people without homes deserve a warm place to live, that migrants are entitled to safety and security wherever/however they land, and much more. You believe and practice that marketing agencies can make the world a better place by how we do our work and who we choose as our clients.

To Apply

• Step 1: Fill out our short application (<5mins). We’ll accept applications on a rolling basis until we’re satisfied we’ve sourced a sufficiently diverse candidate pool to then begin interviews.
  • NB: Please DO NOT DM or email us directly about this role, you’ll be disqualified. We’re working to make the process fair for all applicants.
• Step 2: If you’re moved forward, you’ll participate in a brief 20-30min interview with our Heads of Operations & Strategy and our CEO.
• Step 3: The next step will be a paid readiness assessment task that should take roughly ~2 focused hours of your time. We’ll pay each applicant £50 for completion of this task. The task will include:
  • Preparing a discovery / onboarding session for kicking off a new client
  • Showcasing your approach to client success