Operations and Customer Experience Associate

April 4, 2024

Job Overview

  • Date Posted
    April 4, 2024
  • Location
  • Expiration date
    April 30, 2024
  • Experience
    2 Year

Job Description

Join our team as a dedicated Operations and Customer Experience Associate to enhance our operational excellence and enrich customer interactions.

As an Operations and Customer Experience Associate, you will play a crucial role in ensuring that our operations run smoothly and that every customer interaction is exceptional. You will work closely with our founding team in providing insights and actions that drive our goal of delivering outstanding service and operational efficiency. 

This is a part-time role, expecting 20-30 hours of your expertise per week. There is potential to become full-time at a later date.

About the Job

As an Operations and Customer Experience Associate, your weekly journey will involve a hybrid of maintaining operational systems and enhancing customer satisfaction. 
You will be:

-> Collaborating with Crew’s Head of Programming to streamline processes and ensure organizational effectiveness.
-> Assisting in the implementation of business strategies aimed at promoting operational efficiency.
-> Engaging directly with customers to resolve issues, gather feedback, and promote a positive brand experience.
-> Analyzing customer interactions to identify trends and opportunities for improvement.
-> Being an active participant in team meetings, providing insights into customer needs and operational challenges.

Top Skills We Require

Operational Agility
 – Ability to adapt to new challenges and changes in the workplace with a proactive and innovative mindset.
Customer Interaction – Skilled at engaging with customers to understand and meet their needs, ensuring a high-quality experience.
Problem Solving – Aptitude for identifying issues and implementing solutions that enhance both operations and customer satisfaction.
Communication – Exceptional communication skills for collaborating with teams and interacting with customers.
Time Management – As this is a part-time role, the ability to manage and prioritize tasks effectively within the allocated hours is key.
Data Analysis – Comfort with basic analytics to review customer feedback and operational metrics to guide decisions.

Note: Please provide examples of your experience with the above skills in your application.

Why You?

We are looking for someone who is not only passionate about operations and customer service but also thrives in a dynamic, startup environment. If you are someone who loves the challenge of wearing multiple hats and has a track record of improving processes and customer engagement, we want to hear from you!

How to Apply

Please submit your resume and a short explanation of why you’re a fit for this role via email to [email protected]