Date PostedJune 26, 2023
Expiration dateJuly 17, 2023
Superside is looking for an Onboarding Creative Strategist for the Onboarding Services team to play a vital role in the customer onboarding process by bridging the gap between customer creative guidelines, objectives, and Superside’s creative capabilities.
As such, you’ll collaborate closely with the Account teams and Onboarding Consultants to understand customer needs and devise customized creative strategies that align with their brand and business goals, and help strengthen our partnerships with brands and companies like Meta, Amazon, Red Bull & Google, and up-and-coming start-ups.
Reporting to the Onboarding Services Team Leader, the success of this role will be measured by your ability to provide creative expert guidance, recommendations, and continuous support, ensuring a seamless transition from onboarding to ongoing creative service delivery, which will help foster strong and lasting relationships with our customers
What You’ll Do
- Collaborate with the Account Team and Onboarding Consultant to fully understand the customer’s creative guidelines, objectives, and needs
- Analyze the customer’s creative requirements and align them with our company’s creative capabilities and resources
- Provide expert guidance and recommendations for creative strategies to the account team, ensuring the customer’s vision is accurately represented in our creative deliverables
- Develop customized creative solutions that align with the customer’s business goals and brand identity
- Serve as a trusted advisor to the customer, ensuring seamless communication and collaboration throughout the onboarding process
- Monitor the quality and effectiveness of the creative deliverables, ensuring they meet or exceed customer expectations
- Provide ongoing support and guidance to account teams on best practices for creative development and execution during the onboarding process
- Collaborate with the Onboarding Consultants on capability education and planning
- Work closely with the Onboarding Consultants to address any creative concerns or issues, ensuring a smooth transition from the onboarding process to the ongoing creative services relationship
What You’ll Need To Succeed
- Bachelor’s degree in Design, Marketing, or a related discipline
- Demonstrated experience in crafting and implementing innovative strategies that harmonize with customer goals and brand ethos in a creative services or agency context
- Robust comprehension of creative strategies, fundamental design principles, and prevailing industry trends
- Exceptional communication and interpersonal skills, coupled with a proven ability to foster rapport and cultivate trust with customers
- Proven expertise in managing numerous customer engagements concurrently, delivering both timely and high-quality outcomes
- Acute problem-solving aptitude complemented by an unwavering attention to detail
- Proficiency with project management frameworks and tools for the effective orchestration of creative projects and fulfillment of customer expectations
- A relentless drive to deliver remarkable creative solutions and extraordinary customer experiences
- Full proficiency in English, with a talent for presenting ideas effectively and conveying intricate concepts to both technical and non-technical audiences
- Technologically proficient and seasoned within the industry, exhibiting an ability to stay updated on market shifts, emerging technologies, and competitive landscapes
Our biggest challenge right now
- Onboarding is critical to customer experience and will oftentime predict retention. This is why we’re building a dedicated team to guide and nurture them during this meaningful time. Your role will have a direct impact on our business and will shape the future of Superside.
- As a new team, we’re still building our team culture, processes and practices and you’ll directly contribute to it by challenging the status-quo and coming up with innovative solutions.
- Another, maybe more challenging imperative will come from building trust and relationships with other account teams especially Creative Leads and Creative Project Managers. As you’ll be coordinating with multiple internal teams, you need to ensure alignment, effective communication and seamless handover to provide a cohesive onboarding experience.
WHY JOIN US?
We’re on a mission to create more equal opportunities globally. And with that in mind, we’ve built a natively remote company enabling us to reach out to the best talent no matter where they work.
Need more convincing?
Here’s a skimmable, non-exhaustive list of reasons to join us:
– A global community of 200+ best-in-class creatives working based in 60+ different countries
– Continuous learning, development, and certification in our Global Academy
– A trusting, ego-free and truth-seeking environment. No bullshit
– A high-pace, high-energy, and high-performance environment
– Work closely with leading global brands. We’re talking Amazon, Puma, LVMH, Shopify and a lot more
– An international career and creative mentorship from top design leaders. We grow, you grow
– Pioneering the future of work with a fair, friendly and supportive community
Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.
With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world’s leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal opportunity company. All applicants will be considered without attention to ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.