Manager, Technical Support

Camunda

Growth & Marketing
Worldwide
September 4, 2023
$125800 - $188700 / year
Full Time
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Job Overview

  • Date Posted
    September 4, 2023
  • Location
    Worldwide
  • Offered Salary
    $125800 - $188700 / year
  • Expiration date
    September 30, 2023

Job Description

Who Is Camunda? 

Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. With Camunda, business users and developers collaborate using BPMN to model end-to-end processes and run sophisticated automation with the speed, scale, and resilience required to stay competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone design, orchestrate, and improve business-critical processes with Camunda to accelerate digital transformation. To learn more visitcamunda.com.

Annually recognized by Deloitte among top high-growth companies, Camunda operates as a global, remote organization.

What you’ll be doing:

We are looking for a Technical Support Manager to help us provide exemplary support to our Customers. You’ll be part of the global Support Team reporting directly to the Director of Technical Support.

Your responsibilities will include:

  • Lead Support Engineers in handling support tickets – troubleshooting and resolving challenging issues
  • Ensure customer satisfaction, customer retention, employee satisfaction, employee development, and employee retention
  • Lead and manage projects as assigned
  • Work closely with Support Director to achieve corporate and departmental goals

*This is a remote role and can be based anywhere where we are eligible to hire, please find a list of available countries here. Most of the team and customers that you’ll work with are based in western NA and APAC regions and an overlap in working hours is required for delivery of Customer support.

What you bring:

  • Experience managing support teams
  • Enterprise customer support expertise
  • Leadership skills
  • Proven Troubleshooting Skills
  • Passion for helping resolve Customer issues and assisting team members
  • Ability and/or willingness to use our product.

Nice-to-haves:

  • Java Experience
  • BPM experience
  • Cloud experience
  • Mentoring / training experience

#LI-NC1 #Li-Remote #LI-DNI #APAC

What We Have to Offer: 

Compensation

Below is the annual Total Target Cash Compensation (Total Cash) range for candidates located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for candidates in our entities is as follows:

  • United States: $125800 to $188700
  • Germany: €83700 to €125500
  • United Kingdom: £81600 to £122300
  • Singapore: S$156300 to S$234400

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country.

Benefits

  • A remote culture that enables you to work remotely as much as you’d like to. We believe talent is global!
  • A home office equipment budget and the choice of hardware. Mac, Windows, Linux – you choose what works best for you or/and you can work from a coworking space.
  • We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda. Use your flexible time for anything that helps you recharge your batteries or maintain your life outside of work.
  • A clear mind is a healthy mind; we offer a Headspace subscription and pay towards your fitness activities.
  • Social interactions are important to us! Each year, Camunda hosts a company-wide get-together in new and exciting locations. In 2024, we will be heading off to the Dominican Republic. Find out more about past annual retreats.
  • Inclusive culture based on our FAITHvalues; quarterly performance reviews and employee engagement surveys to make sure you feel heard and valued.
  • We understand that our employees contribute immeasurably to Camunda’s success. To allow employees to benefit from that success, every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).
  • More of what we offer globally & in your country can be found here.

“Everyone is welcome at Camunda” — this is a celebrated component of our culture. We strive to create an inclusive environment that empowers our people.  At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law.  We are looking forward to your application!

Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/.