Job Description

We’re looking for a strategic, organized, and impact-driven Fundraising Operations Officer to help take our fundraising programs to the next level. If you’re energized by building strong donor relationships, fine-tuning operations, and making a real-world impact through fundraising, this is your opportunity to make a difference for life, family, and freedom.

About the Role

As Fundraising Operations Officer, you’ll play a key role in CitizenGO’s revenue-generating activities by executing high-impact programs that build strong, lasting relationships with donors. From managing telemarketing campaigns and bequest strategies to optimizing data and systems, your work will be foundational to ensuring CitizenGO’s long-term sustainability.

You will report to the Fundraising Operations Manager and collaborate across teams to ensure our fundraising activities are smooth, effective, and mission-aligned. You’ll also be directly engaging with donors—especially mid- and high-level supporters—making this both a strategic and relational role.

Why Join CitizenGO?

At CitizenGO, you will be part of a dynamic, mission-driven team committed to creating real change. Here are the top 10 reasons why working with us is a unique and rewarding experience: 

1. Make an Impact: Your work will directly contribute to defending life, family, and freedom on a global scale.
2. We’re Winning: You will join a successful team! Our campaigning works, and we’re changing politics and policies across the world. Check out some of our recent victories here. 
3. Bold Tactics: From petitions to street rallies, we employ bold, effective strategies to win.
4. Independent Strategy: Our actions are driven by our members, not large funders, ensuring we prioritize what’s best for the world.
5. Fearless in the Face of Opposition: We thrive in challenging environments, fearlessly facing off against powerful adversaries without backing down.
6. Inspiring Teammates: You will work alongside helpful, kind, motivated, and talented individuals who share your values.
7. Remote Flexibility: You will enjoy the freedom to work from anywhere, eliminating commutes and allowing you the flexibility to travel and live on your terms.
8. Flexible Hours: You will benefit from adaptable work hours, ensuring you can be there for others and manage your day as you see fit.
9. Connected Community: Though fully remote, our team fosters a strong sense of camaraderie.
10. Results-Focused Culture: We prioritize efficiency and impact, ensuring a balanced work-life dynamic.

What You’ll Do

• You will manage and execute the telemarketing program with internal teams (and external agencies) to convert one-time donors to monthly donors, upgrade current donors, and engage midlevel and high-level donors. This includes defining campaigns, establishing key performance indicators, and writing scripts to meet and exceed goals.
• You will implement donor care and engagement programs that increase retention and strengthen engagement through a variety of channels.
• You will develop a solid bequest strategy to ensure CitizenGO has strong prospects of funding well into the future by performing solicitations and meeting KPIs for intended and confirmed bequests.
• You will effectively utilize databases for data analysis of all fundraising channels.
• You will constantly research fundraising best practices, particularly digital, as well as what other similar organizations in Spain and around the world are executing for testing.
• You will perform all data requirements for all fundraising programs, including but not limited to telemarketing, bequests, direct mail, and any other channels as required.
• You will manage accurate and timely gift fulfillment: invoicing, payment follow-up, composing acknowledgement and thank you letters for the Executive Director and other staff.
• You will manage and optimize fundraising operational processes to ensure the team is well coordinated, strategic, and productive, ultimately increasing revenue.
• You will maintain data and resources for team activities, including identification, qualification, cultivation, solicitation, administration, tracking, and reporting.
  

Who you are

• You have at least two years of experience in fundraising with a track record of achieving results.
• You understand donor conversion, retention, upgrades, and relationship-building strategies.
• You can design and manage high-performing telemarketing or donor engagement programs.
• You are comfortable speaking with donors, including mid- and high-level individuals.
• You are results-driven, deadline-conscious, and able to work independently with strong attention to detail.
• You have strong experience with G Suite (Google Docs, Sheets, Meet, etc.), Salesforce, Slack, and project management tools like Asana.
• You are experienced with mid- and major donor relationships, telemarketing, and legacy fundraising (bequests).
• You are enthusiastic about technology and quick to learn new tools.
• You are a clear communicator, both in writing and speaking.
• You are flexible and thrive in fast-paced, remote team environments.
• You have strong project management and task prioritization skills.
• You have a deep commitment to CitizenGO’s mission to defend life, family, and freedom.
• You are comfortable working within a hierarchical team structure and a culture of collaboration, results, and efficiency.
• You have at least a B2-level proficiency in English. (Duolingo English Test required for non-natives, minimum score of 100). Spanish and other languages are a plus.

Benefits 

• Work from anywhere – Enjoy the flexibility of remote work.
• Flexible hours – Manage your own schedule.
• 24 vacation days per year plus local public holidays.
• Tuition reimbursement – Up to €500 per year for professional development.
• Language courses – Monthly allowance for English or Spanish iTalki lessons ($120 monthly).
• One free book per month – Up to €30 each.
• Home office setup allowance – €500 every two years to optimize your workspace.
• Coworking membership support – Up to €200 per month.
• Access to cutting-edge AI tools – Sora, ChatGPT, Grammarly, Fluently AI, and more! 
• Annual retreats and networking events – Team meetups, retreats, and networking events throughout the year.

How to Apply

Click the Apply for this job button, fill out the application, and include your resume. PeopleOps will review it. Successful candidates will proceed through the following steps:

1. First interview with PeopleOps
2. Second interview with the Manager
3. Third interview with the Director
4. Duolingo English test for non-native English speakers
5. Offer extended to the selected candidate.

Recruitment Process Timeline

The hiring process typically takes 2 to 8 weeks from application submission to final decision. Timelines may vary depending on the role’s level and complexity.