Job Description

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote’s AI guidelines check see here. 

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Copywriter, joining our Customer Experience Department more specifically the CX Response & Evolve team. As a member of the CX Response and Evolve team, you’ll be part of a team focused on change management, incident response and product improvements.

We seek a creative and flexible copywriter who can write clear, concise and compelling copy for our main communication channels — email, web, and in-app/platform alerts. The focus is to enhance the user experience, decrease the number of users’ replies to communications, and ensure clear and trustworthy change and incident follow-ups.

If you:

• love writing
• enjoy project management, working with operational teams and program managers
• are keen on transforming complex cases into simple and straight-to-the-point reads
• have a knack for storytelling and an eye for detail

…then, this is for you!

What you bring

• Proven experience as a copywriter or related role.
• Experience writing creative copy for multiple channels, most commonly: web, in-app, and email.
• Experience managing diverse projects supporting the CX department, with focus on communications, reducing response rates, and enhancing user experience.
• Understanding of the foundations of good user experience and how to structure goal-oriented copy to drive the user’s journey.
• Experience testing and optimizing copy (email subject lines, headlines, ad copy, etc.).
• Strong research and data reporting skills.
• Fluent and proficient in English—Exceptional writing, editing and proofreading skills.
• Comfortable using HubSpot, Notion, Excel, and tools alike.
• Results-oriented – act with a sense of urgency, strong follow-up
• Ability to see the big picture while maintaining strong attention to detail
• Demonstrated data analysis and problem-solving skills
• Ready to work in a fast-paced environment and with a continuous improvement attitude.
• Good time-management and organizational skills.
• Flexibility and creativity to deal with unexpected situations.
• It’s not required to have experience working remotely and some previous customer experience but considered a plus.

Key Responsibilities 

• Create and plan user communications that are clear, trustworthy and not prone to misinterpretation.
• Drive brand and editorial consistency across all company communications related to changes in our services and/or incidents.
• Work cross-functionally with multiple stakeholders eg: Operational teams (Payroll, Benefits, Lifecycle,) Growth, Product, and Legal.
• Planning dates and scheduling communication according to the existing needs and internal guidelines
• Present regular reporting and assessment on the user outcomes of communication

Practicals

• You’ll report to: Manager of the CX Response & Evolve team
• Team: Customer Experience
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; emea
• Start date: As soon as possible

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is 27,000 USD to 60,000 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.