Job Description

We’re looking for a dedicated Support Representative to join our growing team. This is full-time, remote position to help us provide great support for our two mobile apps.

💫What will I be working on?

We have two apps Pillow (https://pillow.app) and Today (https://neybox.com/today). These are two well-established, health and fitness mobile apps with millions of users worldwide. Our customers will reach out to us for help via email, our dedicated customer support service or social media. As a Support Representative for our team, you will be the front-line contact for our users, helping them navigate our applications, troubleshoot issues, and make the most of their features.

🤹‍What will be my role and responsibilities?

• Respond to customer support requests
• Maintain and update the content of our knowledge base.
• Coordination with the rest of the team to escalate issues to the right people or teams where necessary.
• Reply to reviews on App Store Connect.
• Help customers reaching out on Social Media.

🌍 Can I work remotely?

Of course! Our team is 100% remote. To ensure maximum availability of our support team, your working days and hours may include weekends or holidays.

🙌 What is it like working at Neybox?

Our team is smal and collaborate closely on a daily basis. Not everyone joins that the same time but we ensure a good overlap of our working hours. Our communication is mainly asynchronous using Slack and other communication tools and we keep meetings at a minimum. We work closely together and we encourage open communication and transparency.

Requirements

💼 What are the requirements?

• At least one year of experience in similar customer support positions
• Excellent written and verbal communication skills
• Familiarity with customer support software
• Proficient use of the English language.
• Good copywriting skills.
• Proficient in usage of MacOS and iOS
• References from previous employers in written or spoken form may be required.

⚡️ Bonus skills

An academic background or experience in software development is a plus.

Benefits

😌 Benefits

• Working as part of a small word-class friendly team to help people around the world live a better life.
• Being part of a growing multi-cultural team that values and supports each member.
• Access to many learning resources and sponsored learning opportunities.
• Great salary with bonuses.
• 24 days of paid leave + public holidays.