Job Description

As a Customer Success Manager (remote), you will support and grow relationships with enterprise clients, guiding them through onboarding, adoption, and long-term success. This role requires 3+ years of experience in Customer Success, Account Management, or client-facing SaaS roles, experience working with enterprise customers and complex stakeholder groups, excellent communication and relationship-building skills, and a structured, proactive approach. Benefits include a fully remote work setup, annual learning and development budget, home office equipment, 30 paid vacation days, and an annual in-person team meetup.

Full-time · Remote-friendly · Mid–Senior Level

HiCareer is hiring on behalf of a fast-growing B2B SaaS company

We’re looking for a Customer Success Manager to support and grow relationships with some of the company’s most important enterprise clients. You’ll guide customers through onboarding, adoption, and long-term success — becoming a trusted partner and internal voice for their needs.

If you enjoy solving real business problems, building strong client relationships, and collaborating across teams — this could be a great match.

🏢 About the Company

Our client is a 300-person SaaS company helping enterprise organizations automate and streamline internal workflows — with customers ranging from global tech companies to large public institutions.

They’ve built a product that delivers real operational impact, and they now want to ensure that customers are not just onboarded, but continuously supported, retained, and expanded. The Customer Success function is growing — and you’ll play a key role in shaping how it evolves.

🎯 The Role

You’ll join a growing Customer Success team and work closely with Sales, Product, and Support. Your mission: ensure that every client gets maximum value from the platform.

Responsibilities

• Own onboarding and training for new enterprise customers 
• Act as the strategic partner and main point of contact for key accounts 
• Help customers define success metrics and build adoption plans 
• Proactively identify risks and opportunities across your portfolio 
• Collaborate with product teams to share customer feedback and influence roadmap 
• Drive renewals, expansions, and customer satisfaction

Tools & environment

• Salesforce, Gainsight, or similar CSM platforms 
• Notion, Slack, Zoom, Asana
• Product usage data via Amplitude or similar tools

🙋‍♀️ Who We’re Looking For

• 3+ years in Customer Success, Account Management, or client-facing SaaS roles 
• Experience working with enterprise customers and complex stakeholder groups 
• Great communicator and relationship builder 
• Structured, proactive, and focused on creating value 
• Bonus: experience working closely with product or technical teams

✨ Why Join?

• Join a customer-focused company that values long-term relationships 
• Collaborate with experienced teams across product, sales, and marketing 
• Be part of building the next generation of the CS function 
• Make a real impact across onboarding, adoption, and growth

Perks & benefits include:

• Fully remote and async-friendly work setup 
• Annual learning and development budget 
• Laptop and home office equipment 
• 30 paid vacation days 
• Annual in-person CS & Sales team meetup