Job Overview

Job Description

SafetyWing (YC W18) is seeking a Customer Care Specialist interested in building a global safety net with us.

🚀 About SafetyWing
Our top priority is to help our customers find solutions that help them get what they want and need. Within the boundaries of honesty and effective communication, we aim to have conversations that make our customers not only happy supporters of SafetyWing but happy in general.

We are headquartered in San Francisco, while our international team is fully distributed, stretching ten time zones. We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health insurance and retirement products for remote workers worldwide, as a replacement for national welfare systems.

We provide 24/7 support to our members and work with a ‘follow the sun’ model. That means we don’t do night shifts or very early mornings. While we work location independently, we have a friendly and helpful global team, and we’re also looking for someone who is a joy to work with.

Below are some of the principles we live by:

  • Be honest
  • Help the customer
  • Be clear and concise
  • Be kind and make the customer happy
👩‍💻 The position
We are looking for a Customer Care Specialist (part-time with an option of going full-time) to join us in a fast-growing startup. We love to be helpful and guide our customers with any problem, big or small.
Currently, we have two products: Travel Medical Insurance and Health Insurance (for companies and individuals).
Application DeadlineOctober 13, 2023
DepartmentCustomer Service
Employment TypePart Time
Workplace typeFully remote

💻 Your responsibilities will include

  • Answer customer questions via live chat, email and phone support
  • Proactively look at how to improve the customer experience
🧪 What’s needed for this position:
  • Excellent English language skills (written and spoken)
  • The ability to work independently and to be a problem solver
  • Nice to have: experience with insurance, customer service or healthcare
  • Weekend availability (we have shifts)
  • You can comfortably work in core time zones across EMEA

🧪 We like to work with people who:

  • Want to help build a global social safety net on the Internet.
  • Think for themselves instead of copying others.
  • Are willing to try new things, even with the risk of failure.
  • Are intellectually curious and open to new ideas.
  • Are creative and bold in the face of any problems.
  • Have strong integrity and do the right thing.

🧘 What we offer

We operate in a fully remote work environment – work from anywhere globally.
This is a part-time opportunity (up to 20 hours per week) for a long-term contract (can transfer to full-time).

You will receive an hourly salary compensation and 20 days off per year. In addition, if you join our team for more than 30 hours per week, you will get health and travel insurance.
As your journey continues with us, after six months, you can also benefit from a personal development budget and office stipend.

We are looking forward to hearing from you!

About SafetyWing

SafetyWing was founded to support nomads like ourselves by building an adaptable software-based global social safety net.
Our products are created by a fully remote team distributed across the globe and stretching ten timezones while headquartered in San Francisco.
We’re here to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone.