Job Description

We are seeking an exceptional individual to join our Product & Customer Support team as a Customer and Operations Assistant. This multifaceted role involves providing support to our existing and future customers as we scale. We are looking for candidates who have a strong passion for assisting people, a hunger for learning about our product, and effective communication skills with customers and internal teams.

Excellent written and verbal communication skills are crucial as you will engage with customers through chat, email, and phone. This role requires operating during UAE hours (11 AM – 7 PM).

Responsibilities:

• Handle support requests and product functions across various platforms and tools
• Ensure high customer satisfaction rates by resolving inquiries and issues
• Create helpful content such as help articles and videos to onboard and guide customers
• Contribute to the feedback loop by providing insights for product improvement
• Develop a deep understanding of our Platform to effectively assist customers
• Apply critical thinking skills to diagnose complex problems
• Collaborate with support lead on documentation, escalations, and communication with other teams
• Thrive in a fast-paced startup environment, embracing growth and learning opportunities

Requirements:

• Excellent verbal and written communication skills in English
• Ability to quickly grasp the complexities of our product
• Proactive approach in engaging with customers and internal team members
• Creative in enhancing customer experience through useful content suggestions
• Strong investigative and critical thinking abilities
• Eye for design and providing a good user experience

Benefits:

• Opportunity for career growth and development
• Mentorship from experienced team members from leading fintech companies
• Competitive salary based on experience
• Flexible working hours and autonomy in managing your schedule
• Dynamic working environment that values your contributions
• Commitment to diversity and fostering an inclusive workplace

   

Join our team and be part of an equitable and high-performing workplace where you can thrive and achieve your goals. Apply now to embark on an exciting journey with us! 😊