Job Description

This is a remote position.

Schedule:

• Part-time, flexible hours Monday -Friday, anytime between 9am -5pm (10:00 PM to 6:00 AM PHT) (20 hours/week)

Client Timezone: Central Time (CT)

Client Overview

Join a dynamic, growing cleaning services company that’s revolutionizing the industry! Our client offers top-notch commercial and residential cleaning solutions, using innovative marketing strategies to connect with customers. As they expand their operations, they’re seeking motivated individuals to support their mission of delivering exceptional cleanliness to homes and businesses alike.

Job Description

Become the backbone of our client’s thriving cleaning business as their Receptionist/Administrative Assistant. In this pivotal role, you’ll be the first point of contact for customers, managing inquiries and orchestrating cleaning appointments with precision. You’ll play a crucial part in streamlining operations, ensuring smooth communication between clients and cleaning staff. This position offers a unique blend of customer service, scheduling expertise, and administrative support, providing an exciting opportunity to contribute directly to the company’s growth and success.

Responsibilities

• Handle incoming calls and emails, providing top-notch customer service and information about cleaning services
• Manage and optimize the scheduling system for both commercial and residential cleaning projects
• Liaise with cleaning teams to ensure efficient allocation of resources and timely project completion
• Follow up on leads from various marketing campaigns, converting inquiries into bookings
• Maintain accurate, up-to-date customer records and scheduling information
• Support overall business operations with various administrative tasks
• Adapt to fluctuating workloads, managing up to 2-3 cleaning project schedules daily

Requirements

• Excellent verbal and written communication skills in English
• Proficiency in scheduling software and basic office applications
• Strong organizational skills with a talent for multitasking
• Customer-focused mindset with creative problem-solving abilities
• Self-motivated with the ability to work independently and collaboratively
• Previous experience in customer service or as a receptionist is a plus
• Flexibility to adapt to varying work volumes and potential future full-time opportunities

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Steady freelance job