Job Description

Getro is a quickly scaling start-up building branded job boards and talent networks for venture capital funds and startup accelerators across the world. Customers use our platform to save time when making high-value introductions between portfolio companies and professionals in their networks.

As a remote company operating from 7 countries, we understand remote work and are constantly investing in our team by encouraging autonomy, clear communication, and discipline.

The Role:

We’re looking for a seasoned Account Manager to join our early-stage, fast-growing team. We’re at a pivotal point in the company with the successful launch of our second product, and recent traction into new markets. As the primary owner for annual renewals, upsells, and cross-sells you will play an integral role in driving performance of our company’s core revenue strategy.

The ideal candidate will have at least 3 years of Account Management experience with deal size ranging from $5k – $50k/year. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams to support the customer journey. To succeed on our team, you will need strong sales, operations, and analytical skills, as well as drive and discipline to lead, forecast, and execute on your pipeline with high efficiency. This is a quota carrying position.

Responsibilities:

• Develop deep expertise and understanding of Getro’s products, GTM strategy, and standards for pricing and negotiating renewals and expansion.
• Develop and execute upsell/cross-sell strategies (both 1:1 and 1:many) to maintain a robust expansion pipeline
• Manage annual renewal process including providing customer quotes/updated contracts as needed. If churn risks are identified in renewal process, partnering with CS team to create and execute save plans.
• Manage opportunity pipeline from week to week, providing accurate and timely forecasts to leadership.
• Support Sales inbound pipeline; occasionally taking demos/owning deals when there is overflow or planned PTO.
• Contribute to the sales pipeline via customer-led methodologies (ex. Generating customer referrals)
• Gather and provide customer feedback to directly inform Getro’s product roadmap & customer communication strategy

Core Competencies and Accomplishments:

• Ability to understand complex technical requirements and craft solutions across multiple products
• 3+ years of quota-carrying, SaaS Account Management experience as a top performer 
• Self-starter who brings solutions to the table – has owned your pipeline and had demonstrated success identifying upsell/cross-sell opportunities
• Sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes
• Superior communication and presentation skills
• Preferred: Experience with Hubspot and ChurnZero
• Required: Located in MST to EST time zones

Perks:

• Make a serious impact on an early-stage team
• Unique culture: we’re humans first and believe that work is more fulfilling when we can show our full selves to the people we work with.
• Work remotely for a company with an intentional, healthy remote culture. We have a fully distributed team of <20 core members from 7+ countries (Get to know Thomasfrom our team)
• Generous Employee Stock Options with an attractive strike price
• $200 / month cash coworking stipend 
• Competitive compensation package ($105-125k OTE depending on location and experience)

One last thing:

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Getro we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this role, or others. 🙂